Further information

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General booking terms and conditions
Why you should book with us and why you can fully trust in your booking on our website:

Current availability:
For all rooms in the hotel as well as immediate booking confirmation.
Safety during the transaction: We work with a very standardized security protocol.
Data Privacy: We protect your personal data and ensure that they are not used inappropriately.
Booking confirmation by e-mail: You receive a reservation confirmation via e-mail.
Change of booking: To change your booking details, please send us an email or contact us directly.

„Children and teenagers"
One child under the age of 6 is free in the room of the parents. From the age of 7 a child will be charged the price of the additional bed in the parent's room. From the age of 16 the normal hotel rate is to be paid. Should a second child up to the age of 16 spend the night in the room of the parents, the costs of the additional bed also get settled in the double room of the parents regardless of the age of the child. For the provision of additional beds or cribs a reduced price of 10,- € at the moment shall be charged.

Check-in – Checkout:
Check-in: 2:00 pm local time
Checkout: 11:00 am local time

No-Show:
The rooms are kept free until 6:00 pm on the day of arrival provided that no notification of a later arrival is present or no deposit or valid credit card guarantee was given. Afterwards we have to charge the normal booking rate.

Credit cards:
Visa, Eurocard, Mastercard, Diners, American Express

For any questions or requests, our staff of the reservation and at the front desk will gladly assist you at any time of the day.
All prices are given in Euro. Benefit specifications subject to modifications.

Travel businesses and groups
We try to provide special arrangements for your booking. Please contact our reservations at Tel No. +43 1 40 50 000.

LENASWEST

Breakfest buffet not included in the room price